"You can live on old habits for a while, but the future depends on investing in finding and building some new ones with (and for) your customers."
How many schools of music, orchestras, publishers, record companies and music stores should have realized this over a decade ago?
And how many of them either continue to not notice or are standing there with their fingers in their ears, their eyes closed and screaming "LA LA LA" at the top of their lungs?
It's easy to spot the blind spot in other people or other organizations. But can you spot your own in time?